How To Implement In-House Delivery for your restaurant or bar: Everything You Need To Know

In-house delivery has been a popular topic in the restaurant industry for some time now and now with Covid-19 it is more important than ever. With more and more restaurants opting to implement this strategy, it is important to understand all of the benefits that come with an in-house delivery system. This article will discuss what they are and how you can get started.

In-house delivery is a strategy that many restaurants use to keep customers coming in. This method allows for the customer to enjoy their experience on-site, but also have the option of taking food home with them as well if they would like.

Some benefits include:

  • You will have less of a chance to spread germs when you and your employees are the only ones handling the food orders, which means more safety for the people eating your products and an increase in customer trust.
  • Removing third-party involvement can reduce miscommunication.
  • The ability to customize orders when necessary.
  • More convenience – no need for your guests to leave your house!
  • Higher conversion rates in sales because customers will end up ordering dinner from your restaurant or bar even if they don’t feel like leaving their house, which can lead to higher revenue per sale.

The few downsides associated with this type of system may include:

  • The cost to implement the system in-house may be too high for your current budget. If that is what you are worried about, there are always options such as licensing software or using a third-party delivery service (such as foodler which has coupons).
  • You will need more staff and additional equipment; not just one person can take care of all aspects of this new program.
  • Delivery drivers must have their own car because they would require gas money from delivering outwards versus coming back into an establishment with deliveries directly from customers. This means that it’s less likely than someone who works at the restaurant could do on top of their full-time job. In some cases, restaurants might hire individuals like Uber Eats drivers for their delivery needs.
  • There is an additional need to have a more robust POS system that can handle the transactions and manage multiple orders at once.
  • If there are any deliveries where someone is out on break, sick day, vacation etc., then another person must cover in order for them not to lose money on those days. This means payroll will increase greatly if these types of situations happen often.
  • If you are working with a third party in-house delivery service, then the company might offer different types of discounts to customers who order.
  • There is a greater cost of urgency with in-house deliveries because the customer wants it to be delivered fast and if you take too long you could lose business.

Must-Have Tools For Taking Online Orders & Managing Delivery Service


If you’re just starting out or have plans for making delivery services integral to the way things operate at your restaurants, it’s important to consider investing in POS systems with good integrations between them and Kitchen Display Systems (KDS). These systems offer invaluable benefits like helping businesses track their incoming orders and manage inventory while also boosting productivity by providing instant access to information from anywhere there is an Internet connection available.

Ordering software or any other type of customer management and delivery service software.

Have you ever found yourself with stacks of paperwork on your desk after the restaurant closes and just wanted to collapse in bed? Well, if you’ve decided not to outsource delivery or hire a driver, there are still ways for it all to be smoother. There are some handy options available that should integrate well into your business: these companies provide software tailored-made specifically for the food industry!

Menufy: Menufy’s free software has helped countless restaurants reach a new level of efficiency and professionalism. With Menufy, you can create your own sleek website for online ordering, get notified on whatever device suits your needs (smartphone? laptop?), as well the POS company that works best with it. There are no contracts to sign up for!

GloriaFood: GloriaFood’s easy to use software gives you the option of taking orders from your customers quickly and efficiently. The company offers a no-fee service that can be installed in one day, with apps for iOS and Android devices available soon.

Chownow: ChowNow offers software that can work with your specific brand and logos to create a personalized experience for your customers. With zero fees, you are able to keep all of the money made from these orders in-house without any extra charges or added processing time. This means more profit!

There are plenty of other online ordering options available as well, so do a little research to see if one fits best with your specific business.

Delivery Tools

If you are looking for a delivery service that will help your restaurant stand out from the others in town, then hiring an in-house system is a great way to do so. There are many things you need to consider when deciding which route of operation would be best for your company’s success and there’s plenty we can offer if it sounds like this could benefit your business!
The most important feature of your online ordering system is accurate and reliable navigation. The ability to track a driver’s location at any given time, as well as the option for text notifications, are also valuable features that should be included in every effective order management service or application. Communication with drivers must be possible so you can keep tabs on their progress while they work; this way if there are changes to orders, special requests, etc., these updates will not go overlooked!

Staffing advice for restaurant delivery business

The best way to connect with customers is through your staff. If you have an on-premise dining experience, this means treating every customer as if they are in the restaurant and communicating warmly, rather than over a phone or chat app. A big part of good service is understanding that not everybody wants the same thing from their food delivery business!
The success of your delivery service will bring with it some growing pains. As you hire additional employees to handle the influx, be sure that they are trained well enough so as not to overwhelm them and potentially drive away customers who want a high-quality experience each time they order from your business. You’ll also need to make sure there is someone available in charge at all times when delivering food for people’s takeout needs!

As a result of COVID-19, the number of Americans ordering takeout has risen from 19% in February to 25%. This is due primarily to people being forced indoors and unwilling or unable to cook. The New Yorker reports that food delivery orders have increased as well with 7% accounting for restaurant sales last year. In order to meet this demand on drivers, they are making more deliveries than ever before an averaging about 5 trips per day over two hours each trip according to Axios’ report citing data collected by Uber Eats driver-partners nationwide”
Accordingly, there’s been higher demands placed upon driving apps such as UberEATS where we’ve seen customers go up 22 percentage points since March when 20 percent had taken advantage of their services – now
Now of course, not every restaurant’s online ordering system is the same. Some restaurants are using third-party apps for takeout and delivery, but other restaurants are using an in-house or direct online ordering system. If you are not doing this, then you are missing out on a growing revenue stream. Look into what options there are for your business, and find the best one for you.

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